Contact the Water / Sewer Department
If you live in one of the following sections of Town:
Then your residence is hooked up to a “Grinder Pump” Sewer System.
It is important that you know there are limitations to this system. The biggest problem we encounter is the pump’s inability to grind certain objects, and/or solids. The pump becomes jammed when encountering fabric, plastics, etc. Some examples are baby wipes, clothing, feminine products, plastic toys, cigarette butts and q-tips. Another issue is grease that gets into the tank and builds up on the on/off floats causing the pump to not operate properly. These are problems that have become a frequent cause of costly system repairs.
If you have lost electricity in your home, or your “grinder alarm” sounds, please discontinue water use immediately and the call the Water and Sewer Department at (716) 625-8033. If the alarm sounds between 6:00 pm and 7:00 am, we ask that you wait until the following morning, during normal business hours, for any repairs. This will cut down on any overtime costs and would be greatly appreciated. If this is an emergency and you cannot wait until morning by all means please call us regardless of the time.
Any questions or concerns can be addressed via the number above. If you would prefer a consultation at your home, we can make those arrangements also.
Thank you for your cooperation and consideration regarding these issues.
